Shipping and Returns

What is the cut-off time for same day shipping?
Orders should ship the same day for most in stock items, if the order is placed by 1:00 PM EST. Once your order begins its journey to you, the tracking information is generated, and you will be notified via email. Please note that orders are not shipped or delivered on weekends or holidays. Overnight delivery is only available for orders with delivery addresses within the continental United States.

Where's my tracking number?
Once your order has been shipped you will receive an invoice from us with your tracking number included in it.

When will I receive my order?
Depending on the type of shipping selected at checkout this can vary. In the case of standard ground shipments, you can view the estimated shipping times on the  USPS, FedEx  and UPS 

Can I ship on my own account?
Yes, we are able to ship within the US using your shipping account for FedEx or UPS services. When checking out fill out the form field labelled "Collect Account Shipping" with your account number and shipping priority.

Can I change my shipping address or shipping method?
Yes, you can, if your order has not yet shipped, please email to  info@saintjasonportland.com with your current order details so that we can cancel it. Once the order has been cancelled you will be sent a confirmation thereof. You can then replace the order with the correct details. Payments are only processed at the time of shipping.